Tracking is included with all orders and you will recieve a shipping confirmation. Shipping is with USPS First Class 3-7 business days for most items. Unfortunately, at this time we are not shipping international. If you prefer a specific carrier, please reach out so we can arrange this. Local pick up is available in Seattle.

If there is any issue with your product, please contact me immediately so we can resolve the issue for you. My mission is to provide quality products and service. If there is any problem with your order, I am here to help you! Please contact me with any issues.

Please note that all items are custom and handmade and may have slight imperfections. I do not offer refunds on custom orders unless there is a defect or error, however, I will work with you to solve the problem and exchange your item. No returns on masks for safety purposes.

All Coco Brown Creations will come with a care card on how to care and keep your product in the best condition. In general, custom masks should be washed on cold and hung to dry or dried on low heat.