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IS UNDER CONSTRUCTION- EXCUSE THE MESS!!!
FREQUENTLY ASKED QUESTIONS
I HAVE AN EVENT. HOW DO I ORDER CUSTOM ITEMS?
If you have an event, party or gathering, the best way to order or inquire is to fill out the custom order form below or submitting a
You can also email directly at cocobrowncreations@gmail.com
HOW LONG WILL MY ORDER TAKE TO MAKE?
ALL items are custom-made with love. This means I take my time to make them special. Some items like decals and transfers will ship out within 5 days from time of order, however, please allow up to:
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*5 business days for masks and shirts
*10 business days for customized apparel orders and requests
*All art pieces, resin art, canvases and custom home decor will need 20 business days
***Please note this DOES NOT include shipping time.
WHAT ARE YOUR ITEMS MADE OUT OF?
All Coco Brown Creations will have specific contents listed on product page. My custom SUSTAINABLE Swisher Purse Collection is made from the actual Swisher Sweet wrappers. Shirts are made of 100% cotton unless otherwise specified and will be listed on product description.
HOW LONG DOES IT TAKE TO SHIP?
Tracking is included with all orders and you will recieve a shipping confirmation. Shipping is with USPS First Class 3-7 business days for most items. Large art pieces may be sent by FedEx, UPS or USPS. Unfortunately, at this time we are not shipping international. If you prefer a specific carrier, please reach out so we can arrange this.
HOW DO I CARE FOR MY COCO BROWN CREATION?
All Coco Brown Creations will come with a care card on how to care and keep your product in the best condition. In general, custom masks and shirts should be washed on cold and hung to dry or put on low heat. All resin art can be gently washed down with a damp rag and mild soap. Purses should be wiped down with damp cloth or baby wipe.
WHAT IS YOUR RETURN POLICY?
If there is any issue with your product, please contact me immediately so we can resolve the issue for you. My mission is to provide quality products and service. If there is any problem with your order, I am here to help you! Please contact me with any issues.
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Please note that all items are custom and handmade and may have slight imperfections. I do not offer refunds on custom orders unless there is a defect or error, however, I will work with you to solve the problem and exchange your item. No returns on masks for safety purposes.